Frequently Asked Questions

Any business, marketing agency, or promotional distributor looking for a truly unique, custom gift — something meaningful and tangible. Our 3D puzzles are designed to represent a brand, mission, product, or story in a way that generic merchandise simply can't

We can create puzzles of almost anything: buildings, planes, boats, landmarks, logos, machines, vehicles, and more.

We need images or drawings of your item, building or logo. If unavailable, you can share rough sketches, inspiration, or simply describe what you want. Our design team will handle the rest.

The total timeline is approximately 2-3 months and includes:

  • Design & Sample: 2 to 4 weeks
  • Production: 2 to 4 weeks
  • Shipping: 2 to 4 weeks

Yes. After approving digital renders, you will receive a physical sample for approval before production begins.

Yes, we serve clients globally and can ship almost anywhere.

We offer a variety of materials, including sustainable options such as wood and cardboard. The best choice depends on the desired style, level of detail, order quantity, and budget.

We offer a full guarantee. If the puzzles arrive damaged or do not match the approved sample, we will provide a replacement or a refund.

We offer a wide range of packaging options, from OPP bags and hard boxes to other creative custom solutions. The right choice depends on the audience and the experience you want to create.

Ages 6+ for simple sets & 9+ for advanced puzzles.

LED lighting, display stands, acrylic cases and more.

Most projects start at 500 to 1,000 units. Some items, such as acrylic puzzles and memo pad sculptures, can start at as few as 150 units.

Pricing depends on the size, level of detail, order quantity, materials and packaging.

Yes. We offer full DDP support including customs clearance for most countries.

Feel free to Contact Us or send us an email at info@custom3dpuzzles.com . We’d be happy to help.